Player support
Let's get you back in business.
Most issues can be solved from Settings inside the game. If not, ZaxSky Lab is ready to help.
Email zaxskylab@gmail.com with your device type, game version, and a short description. Never include a password or payment-card number.
How do I restore a Founder Specialist or expansion?
Open Settings and choose Restore purchases while signed into the same Apple ID or Google account used for the original purchase. Permanent purchases follow you into future companies.
How do saves and resets work?
Your company is stored on your device with a last-known-good backup. Settings lets you export your data or delete the active company. Deleting app data or uninstalling may remove local progress, so export first if you want a copy.
Why is a rewarded ad unavailable?
Rewarded ads are optional and may be unavailable because of consent choices, connection quality, regional inventory, daily limits, or a temporary provider issue. You never need to watch an ad to access the core game.
How do I make a privacy request?
Review the privacy policy, use the data controls in Settings, or email zaxskylab@gmail.com with "Equity & Ego privacy" in the subject line.
How do refunds work?
Apple and Google process purchases and refund decisions. Request a refund through the store account that completed the purchase. ZaxSky Lab never receives your full payment-card details.